What to do in the first 24 hours after a hailstorm

1. Stay off the roof. A hail-damaged roof is more slippery than a normal one and you have no idea what’s structurally compromised.
2. Take photos from the ground. Wide shots, close-ups of any visible damage, and any debris around the property.
3. Call us before you call your insurance company. A free Jones & Associates inspection tells you whether you have a real claim or just an old roof — and saves you from filing a claim that gets denied or that burns one of your future claims for nothing.
4. Don’t sign anything from a door-to-door storm chaser. Out-of-state contractors who descend on West Texas after a hail event are typically gone before the warranty period starts. Hire someone you can drive to.
5. Document interior damage too. Water stains on ceilings and walls are part of the same claim if they came from the same storm.

How Jones & Associates handles storm-damage roofing

We answer the phone. We schedule the inspection within 24 hours during storm season. We climb the roof with chalk, mark every damaged slope, and photograph everything. Then we sit with you at your kitchen table and explain what we found, what your insurance company is likely to cover, and what your out-of-pocket cost is going to look like under Texas HB 2102.

If we find damage worth filing on, we’ll meet your adjuster on the property to make sure nothing gets missed and no line items get under-priced. If we don’t find damage, we’ll tell you that — we’d rather lose the job than push you into a claim that doesn’t belong on your record.

Texas HB 2102 — what every Lubbock homeowner should know

As of September 1, 2019, Texas law (HB 2102) prohibits any roofing contractor from waiving, paying, or rebating any portion of an insurance deductible. If a contractor offers to do this for you, they’re breaking the law — and they’re telling you everything you need to know about how they run their business. Read our complete plain-English guide to filing a Texas roof insurance claim.

Storm seasons we’ve worked through

Jones & Associates has been roofing the South Plains since 1987 — which means we’ve handled the aftermath of essentially every major hail event that’s rolled across Lubbock, Midland, Odessa, Amarillo, and the Texas Panhandle in the last four decades. Whatever this storm just did to your house, we’ve seen it before, we’ve fixed it before, and we know what your insurance company is likely to do about it.