When a hailstorm or a wind event takes out a window in your Lubbock home, the next 24 hours are about preventing more damage and getting glass back in the wall as fast as possible. Jones & Associates handles emergency window situations across the South Plains — we can have a board-up done the same day you call and a replacement window installed within the week in most cases.

What we do, in order

1. Same-day board-up. We secure the opening so you don’t lose another rainstorm worth of interior damage.
2. Measurement and order. We measure for replacement glass and order the unit, typically the same day.
3. Insurance documentation. If the damage is from a covered peril (hail, wind, impact), we document everything you need to file the claim.
4. Replacement install. Most replacement windows go in within 5-10 business days of the order.

Common storm damage to windows in West Texas

Lubbock storms hit windows in three predictable ways: hail impact (cracked or shattered panes from direct hits), wind-driven debris (branches, fence pieces, and yard items hurled by 60+ mph gusts), and frame damage (twisted vinyl or wood frames where the impact didn’t crack the glass but compromised the seal). All three are typically covered by homeowner’s insurance.

Insurance for window damage

Most homeowners policies cover window damage from a covered peril (hail, wind, vandalism). We’ll document the damage with photos and an itemized estimate so you have what you need to file a claim. If the work is part of a larger storm claim that also includes roof or siding damage, we’ll coordinate everything under one project.